BizReach AI is a product developed and operated by BIGCXO PRIVATE LIMITED ("BIGCXO", "we", "our", or "us").
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use BizReach AI ("Platform"), including integrations with Meta (Facebook and Instagram), WhatsApp Business Platform, websites, CRM systems, and other third-party services.
By using our Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect:
A. Account Information
Name
Company name
Business email
Phone number
Billing information
User login credentials
Role and permissions
B. Facebook & Instagram Lead Ads Data
When you authorize BizReach AI to connect with your Meta Business assets, we may retrieve lead information submitted through your Lead Ads, including information provided by prospective customers such as:
Full Name
Email Address
Phone Number
Company Name
Job Title
City
Country
Custom Questions
Lead Form Responses
Campaign Information
Form ID
Ad ID
Page ID
Lead ID
Submission Timestamp
We retrieve only the lead information associated with Facebook Pages and forms that you explicitly authorize.
C. CRM & Business Data
When connected by you, we may process:
Customer records
Sales pipeline information
Appointment data
Communication history
Follow-up activities
Marketing campaign performance
Tags and custom fields
D. Technical Information
We automatically collect:
IP address
Browser type
Device information
Operating system
Log files
API usage
Session information
Cookies and similar technologies
2. How We Collect Information
We collect information:
Directly from you
Through Facebook Lead Ads
Through Meta Graph API
Through Meta Webhooks
Through Meta Marketing API
Through connected CRM systems
Through integrations authorized by you
Through cookies and analytics technologies
3. How We Use Information
We use information to:
Retrieve Lead Ads from Meta
Synchronize leads into your CRM
Notify your sales team
Automate workflows
Send lead notifications
Schedule appointments
Track lead status
Generate reports and analytics
Improve our products
Detect fraud and abuse
Maintain security
Provide customer support
Comply with legal obligations
We do not sell personal information collected through Meta Lead Ads.
4. Legal Basis for Processing
Where applicable, we process personal data based on:
Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
5. Meta Platform Data
BizReach AI accesses Meta Platform data only after authorization by the Page owner or authorized administrator.
We use Meta APIs solely to:
Retrieve Lead Ads
Process lead information
Synchronize leads with your CRM
Automate follow-up workflows
Improve lead management
We comply with:
Meta Platform Terms
Meta Developer Policies
Meta Lead Ads Terms
Meta Platform Data Protection requirements
We do not use Meta data for advertising unrelated products or for unauthorized profiling.
6. Sharing Information
We may share information only with:
Your organization
Your authorized users
CRM providers you connect
Email providers
SMS providers
WhatsApp Business integrations
Cloud hosting providers
Analytics providers
Payment processors
Legal authorities where required by law
We never sell Lead Ads data.
7. Data Storage & Security
We use commercially reasonable security measures including:
Encryption in transit
Encryption at rest
Secure authentication
Role-based access controls
Audit logging
Regular backups
Infrastructure monitoring
Access restrictions
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Meet contractual obligations
Comply with applicable laws
Resolve disputes
Enforce our agreements
Customers may request deletion of their data subject to applicable legal obligations.
9. Your Rights
Depending on applicable law, you may have the right to:
Access your information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Export your data
Withdraw consent where applicable
Requests may be submitted using the contact details below.
10. Cookies
BizReach AI uses cookies and similar technologies to:
Maintain login sessions
Improve user experience
Measure usage
Secure the Platform
Analyze performance
Users may control cookies through browser settings.
11. Children's Privacy
BizReach AI is intended for business use and is not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be processed in countries where we or our service providers operate. Appropriate safeguards will be implemented where required.
13. Third-Party Services
BizReach AI may integrate with:
Meta (Facebook & Instagram)
WhatsApp Business Platform
Google services
CRM providers
Email providers
SMS providers
Payment providers
Each third-party service is governed by its own privacy policy.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated through our website or Platform.
For privacy-related inquiries, data requests, or complaints, please contact the Privacy Officer through the contact information published on our official website.